Cancellation and refunds
What happens when a trip does not happen.
Cancellation and refunds
What happens when a trip does not happen.
If you cancel. A scale applies based on how far out you are. Some costs — park permits, internal flights, camp deposits — are non-refundable from the moment they are paid, and your proposal will say which those are.
If we cancel. A full refund of everything paid to us. We are not liable for your international flights, which is what travel insurance is for.
If the access provision fails. If a property we measured no longer meets what we published and we cannot find an equivalent, you may cancel that portion without penalty. This is our own commitment, not a standard industry term.
Insurance. Cancellation cover is strongly recommended and, for journeys involving carried medical equipment, we will ask you to confirm you have it.
The actual cancellation scale, by days (subject to confirmation).
Which supplier costs are non-refundable and from when (subject to confirmation).
Refund method and timescale (subject to confirmation).
Whether a trust account or bonding applies (subject to confirmation).
Not legal advice, and not reviewed by a lawyer. This document is a good-faith draft written for a prototype. A Tanzanian lawyer must review and rewrite it, and the company's registered details must replace the placeholders, before it has any effect. (subject to confirmation)
Tell us what you have in mind.
One conversation with the person who would plan it, and an honest answer about whether we are the right company for the trip.
Free, and with no obligation. A real planner replies within 24 business hours, East Africa Time. No payment is taken to enquire.