Step-free
A continuous route from the vehicle door to the bed with no step; no gradient steeper than 1:12; clear door widths of 800 mm or more; and turning space of at least 1,500 mm beside the bed and in the bathroom.
Access & Care
The word “accessible” on its own tells you nothing. This page is what we publish instead: the definitions we hold ourselves to, the measurements behind every claim, and the things we cannot do.
The standard
What our words mean
Three terms do most of the work on this site. Each has a fixed definition, and a camp either meets it or is listed as not meeting it.
Partial
Some of the above and not all. We name the specific shortfall — “one 140 mm step at the dining tent”, not “limited accessibility”. You get the number before you pay.
Audio described
A guide trained to describe a sighting without relying on “look at that”: position by clock face and distance, movement, behaviour, sound and smell, continuously and unprompted.
Twelve measurements
What we record for every property
Before anyone is asked to pay. Not adjectives — numbers, with the unit, taken on the route a guest actually takes.
- Route to the bed Step count and the height of each Measured from the vehicle door, on the route a guest actually takes.
- Steepest gradient As a ratio The worst section, not the average. 1:12 is our ceiling for step-free.
- Clear door width Millimetres Narrowest door on the route, measured open, frame to stop.
- Turning space Millimetres Beside the bed and in the bathroom. 1,500 mm is our floor.
- Bed height Millimetres Floor to the top of the mattress, because transfer height decides it.
- Bathroom type Roll-in, lip, or step-in With the lip height in millimetres where there is one.
- Grab rails Present or absent, and where Position matters more than presence.
- Hoist Fitted, portable, or none With the safe working load.
- Threshold at the tent or door Millimetres The one most often missed, and the one that stops a chair.
- Path surface Material and firmness Sand, gravel and grass are not the same problem.
- Lighting on the route Lux at night, and whether it is continuous For low vision as much as for safety.
- Distance to the dining area Metres And whether it is covered.
Build it in a minute
Your access profile
Tick what matters. We will turn it into the list of things we have to confirm to you in writing — which is the list we work from, and the one you can hold us to.
We do not ask for a diagnosis, and we never will. What we need is what you need done — the medical reason behind it is yours and is none of our business.
The record itself
What a finished survey looks like
One worked example of the record you would receive, so you can see the level of detail before you ask for it.
No property has been surveyed yet. Montero is new. The first survey happens when a journey is contracted, and the record below is a worked example showing the format and the standard — the figures in it are illustrative and describe no real place. When we survey the properties on your journey you get the real numbers, with photographs and the date they were taken, before you are asked to pay.
| Route to the bed | Step-free |
|---|---|
| Steepest gradient | 1:14 |
| Clear door width | 920 mm |
| Turning space beside the bed | 1,600 mm |
| Bed height | 480 mm |
| Bathroom | Roll-in, no lip |
| Grab rails | Both sides of the WC; none in the shower |
| Hoist | Portable, 150 kg safe working load |
| Threshold at the tent | 0 mm, ramped boardwalk |
| Path surface | Compacted murram, firm when dry |
| Lighting on the route | Continuous, solar bollards |
| Distance to dining | 40 m, covered |
Every finished record also carries photographs of the route, the bathroom and the threshold, the surveyor's name, and the date.
What travels with you
The equipment standard
This is the kit specification every Montero vehicle is being built to, and what we will confirm is on board before you pay. It is a standard we are buying to, not a stock list — Montero has no vehicles on the road yet, and we are not going to describe equipment we do not own as though it were already in the back. (subject to confirmation)
Swivel transfer seat fitted to the vehicle's middle row, with a 150 kg rating.
Portable aluminium ramps to 2 m, carried in every vehicle regardless of booking.
Mobile hoist and sling on request, confirmed before departure, not on arrival.
Beach-capable chair on loan for the coast, because deep sand defeats everything else.
12 V medical fridge in the vehicle, logged twice daily on a written sheet.
Vibrating alert pads for tents, paired to the camp's night-call system.
Written daily brief printed the night before, in your chosen type size.
Oxygen concentrator with a vehicle inverter, where a doctor has signed it off.
The honest part
What we cannot do
Every operator has limits. Most hide them until the deposit has cleared.
Make Stone Town navigable by chair
The lanes are cobbled, often under 1,200 mm wide, and the buildings are protected. We will arrange a guided tour of the accessible waterfront instead, and say plainly that it is not the same thing.
Guarantee a balloon flight
Transfer into the basket needs a standing pivot or an assisted lift that operators may refuse on the morning, for their own safety reasons. We will book it, brief it, and refund it if they decline.
Provide nursing care
Our guides are trained in first aid and transfers, not personal or clinical care. If you need that, travel with someone who provides it; we will carry them at cost on a shared-room basis.
Smooth the roads
Park tracks are corrugated and some days are genuinely painful. We shorten them, we schedule around them, and we tell you which days will be hard. We cannot make them comfortable.
This website
Accessibility statement
This site aims to meet WCAG 2.2 level AA. That target is self-assessed, and this is a design prototype rather than an audited production site, so treat the claim as a statement of intent backed by the specific measures below.
What has been done
- Every text and interface colour pairing is checked against WCAG thresholds by a script in the repository, and the build fails if any pair falls short.
- All motion respects
prefers-reduced-motion, and every animation has a defined finished state, so nothing is left invisible when motion is off. - Every control is reachable and operable by keyboard, with a visible focus ring that is never removed, and sticky headers are offset so focus is never hidden behind them.
- Images carry descriptive alternative text; decorative images carry empty
altand are hidden from assistive technology. - Status changes — filtering, carousels, settings — are announced through polite live regions rather than changing silently.
- Colour is never the only way meaning is conveyed: every status carries an icon and a word as well.
- Targets are at least 44 × 44 px, beyond the 24 × 24 px the standard requires.
Known gaps
- No audit by disabled testers has taken place. For a real launch that is the first thing we would commission, and it would outrank everything above.
- The schematic map is decorative duplication; the same information is in the buttons beneath it, but the map itself is not a substitute for them.
- No screen-reader testing has been carried out against JAWS or Dragon.
Found a barrier? On a live site this would be a monitored address with a published response time. Here it is hello@example.invalid, which is deliberately non-functional.
Tell us what you have in mind.
One conversation with the person who would plan it, and an honest answer about whether we are the right company for the trip.
Free, and with no obligation. A real planner replies within 24 business hours, East Africa Time. No payment is taken to enquire.